Troubleshooting

Please choose the appropriate tab based on the operating system of your computer.

Windows

Document Files

These are Adobe Portable Document Format (PDF) files. To view or print, you need Adobe Reader installed on your computer. Click here to install Adobe Reader.

Having Trouble Opening These Forms?: If you click on one of these links and get a message that starts with "Please wait...", then your web browser is probably using a built-in PDF viewer, rather than using Acrobat Reader. In that case, upgrading to the latest version of Acrobat Reader will not fix the problem. Instead, do this:

1. Right-click on the link and select "Save link as..." to download the form to your local drive.

2. Use Acrobat Reader to open the downloaded file from your local drive.

These files are Microsoft Word files. If you do not have Word, click here to download WordViewer, which will allow you to view these files

These files are Microsoft Excel files. If you do not have Excel, click here to download ExcelViewer, which will allow you to view these files.

dgn.png These files are DGN (design) CAD file formats used by Bentley's Systems' MicroStation CAD programs. If you do not have MicroStation, click here to download a DGN viewer.

Media Files

  • To view WMV (Windows Media Video) files, you need Windows Media Player installed. Click here to download a copy.
  • Some WMV files were captured using GoToMeeting and require the GoToMeeting codec. The GoToMeeting codec allows you to watch recorded meetings using Windows Media Player. Click here to download the codec.
  • To watch MP4 video files, you need QuickTime Player installed. Click here to download QuickTime Player.

Mac

Document Files

 These are Adobe Portable Document Format (PDF) files. To view or print these files, you can use Preview or you need Adobe Reader installed on your computer. Click here to learn more about Preview. Click here to install Adobe Reader.

 These files are Microsoft Word files. If you do not have Word, you may purchase it (included in the Microsoft Office for Mac suite), use Apple's 'Pages' software, or LibreOffice as a free alternative. Click here to learn more about Microsoft Office for Mac. Click here to learn more about Apple's Pages. Click here to learn more about LibreOffice. 

 These files are Microsoft Excel files. If you do not have Excel, you may purchase it (included in the Microsoft Office for Mac suite), use Apple's 'Numbers' software, or LibreOffice as a free alternative. Click here to learn more about Microsoft Office for Mac. Click here to learn more about Apple's Numbers. Click here to learn more about LibreOffice.

dgn.png These files are DGN (design) CAD file formats used by Bentley's Systems' MicroStation CAD programs. To view these files on a Mac, you can use a free DGN viewer like Teigha Viewer. Click here to download the Teigha DGN viewer.

Media Files

  • To view WMV (Windows Media Video) and GoToMeeting encoded files, you need VLC Media Player. Click here to download a free copy of VLC Media Player.
  • To watch MP4 video files, you need QuickTime Player. QuickTime Player is included with your Mac's operating system. Click here to learn more about QuickTime Player.