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Report a Problem
We value your feedback and are committed to maintaining safe and accessible transportation services for everyone. Please use the information below to report any issues you encounter. Your input helps us improve our services and address problems promptly.
Types of problems to report:
Discrimination: If you have experienced or witnessed any form of discrimination related to our transportation services, please visit our Civil Rights page for reporting options. Discrimination based on race, color, national origin, age, disability or any other protected characteristic is strictly prohibited.
Accessibility: If you encounter any accessibility issues, such as difficulties with ramps, elevators, signage or other barriers that impede your ability to use our transportation services, please visit our Accessibility page for reporting options. We are dedicated to ensuring equal access for all individuals.
Pothole damage: Report any potholes or road damage that you come across. Providing the exact location and any additional details will help us address the issue more efficiently and ensure safer travel for everyone. For more information, please see the claims section below.
Property damage: If our transportation services or infrastructure have caused damage to your property, please report it here. Include details about the incident, location and the extent of the damage to facilitate our investigation and resolution process. For more information, please see the claims section below.
IDOT Claims Procedures
IDOT has developed procedures for submitting claims for property damage to vehicles while traveling on highways under state jurisdiction and maintenance. IDOT cannot assume liability or responsibility for circumstances beyond its control, including but not limited to:
- Weather-related events and conditions such as ice, snow, flooding and tornadoes, etc.
- Damage caused by other motorists/vehicles.
- Unreported road debris or conditions.
Damage claims occurring on any highway under state jurisdictionp can be submitted to IDOT. Damage claims on highways or streets not under the jurisdiction of IDOT should be referred to the government agency that maintains the roadway. Other government agencies may have different reporting and handling procedures. For more information, you should contact the specific city, township or county with jurisdiction, or for Chicago-area tollways, please contact the Illinois State Toll Highway Authority at 630-241-6800, ext. 4288.
You may report any incident and claim directly to the IDOT transportation district office in the area closest to the location of the incident. Alternatively, you may report your claim via our web portal.
CLICK HERE to report a claim to IDOT.
If you wish to report a claim directly to an IDOT office, you can find contact information for IDOT offices near you by visiting the IDOT Directories page. If you are unable to determine the closest IDOT Office, please feel to contact IDOT's Central Bureau of Claims located in Springfield, at (217) 782-6263.
IDOT evaluates each claim based upon strict standards on negligence and liability established by the Illinois Court of Claims. Those standards hold that IDOT is not a general insurer of motorists traveling state highways and before it can be held liable for damages, IDOT must have prior notice of a condition and be allowed an adequate length of time (given the circumstances) to remedy or repair the condition, or provide warning of an adverse condition or hazard. Notice is a legal prerequisite that cannot be waived according to the court.
Upon return of the claim form and required documents, a claim number will be assigned and the IDOT investigation will begin. Acceptance of the claim form is not a guarantee that a claim will be paid. Each claim is reviewed individually and is accepted or denied based upon the facts and circumstances related to that claim. While every effort will be made to expedite the processing of each claim, final written determinations are made as soon as possible but can occasionally require 90-120 days to complete. Please contact your automobile insurance agent if the damage requires urgent consideration. The insurance company can arrange for repairs and present a claim to IDOT on your behalf.